Read the rejection message before changing the file
Check whether the portal requires one exact output format or offers alternatives. “JPG or PNG” does not select a target: choose a format explicitly before processing. “Convert JPG to PNG” does select PNG, even when the original file is JPEG.
Less than 500 KB is not the same as 500 KB maximum
The parser treats “under 500 KB” as a strict byte threshold, while “maximum 500 KB” includes the boundary. KB values are interpreted as 1,024 bytes; confirm the portal's own unit convention if it uses decimal kilobytes.
Exact pixels, aspect ratio and file size can conflict
For example, 600×600 pixels with a 1:1 aspect ratio is consistent, but 600×400 pixels with 1:1 is not. A tiny byte ceiling may also be impossible at exact dimensions. The workflow reports a conflict rather than claiming that a non-compliant image passed.
Which files are supported?
JPG, PNG and WebP images can be resized and re-encoded locally. HEIC support depends on the local browser decoder. When a PDF is converted to an image in this combined workflow, only the first page is used. Use PDF to PNG for a dedicated PDF workflow.
Fix one file or process a batch
Start with a single rejected image to confirm the requirement. For up to 50 images and 60 MB total, use the batch image converter. The batch ZIP contains a per-file report and identifies partial failures rather than describing the entire batch as successful.
How to get the most reliable result
Paste the exact portal rejection and include any explicit format, byte limit, pixel dimensions and DPI value. Check the parsed constraints before downloading, especially if the portal describes alternative formats or uses unfamiliar units.
When resizing will not fix a rejected PDF
An error saying “invalid PDF”, “cannot open” or “damaged document” is not evidence of a size problem. Use structural PDF diagnosis first. For a PDF with no selectable text, OCR solves a different problem. If a portal requests an exact byte count rather than a maximum, the image workflow will not invent padding bytes to claim an exact match.
Privacy and verification limits
Compatible image transformations run in your browser. Verification checks measurable output properties such as bytes, format and pixel dimensions; it cannot certify that a third-party portal will accept the file or that its private validation rules are complete.